FREE SHIPPING on orders of $50 or more with code 50FS at checkout

Shipping & Policies

Returns
 
We currently offer store credit in exchange for any returns, with the exception of “sale” items that are final sale.
 
All returns require authorization. Please request return authorization via our contact form or email us at info@five-and-two.info.
 
Credit for returns is the total price of merchandise, not including original shipping and/or return shipping and/or shipping for your next order.
 
We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear.
 
We are unable to process any returns purchased from any of our stockists.
 
Returns are accepted 14 days within delivery. This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization. The customer then has 7 days time to have their return delivered back to us.
 
It is the responsibility of the customer to contact us and request a credit code when their return has been shipped back.
Sales are final within 14 days of delivery. The delivery date is the date the mail carrier attempts to make their first delivery.
 
All returns must be sent in original packaging, with no signs of wear or distress.
 
If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS.
 
If a package is mishandled, stolen or lost, we do note claim responsibility for compensation or reimbursement. 
 
Payment
 
We currently accept Visa, MasterCard, AmEx and Paypal. 
 
Shipping
 
Please allow 1-6 business days before your order is shipped. In most cases, orders are shipped within 1-3 days.
 
Shipping for domestic US orders is $4.95 for standard USPS First Class Mail shipping. International orders are shipped via standard USPS First Class Mail shipping for $11.95.
 
We do not assume responsibility for customs or import taxes. If a package is refused for reason of no customs payment, the customer is responsible for reaching out to us and attempt to have it delivered again. We will not refund a customer if their order is refused, we will attempt to ship again to the customer or offer store credit towards their next order, less shipping charges.
 
Repairs
 
Please contact us or email us at info@five-and-two.info with any repair inquiries. Depending on the situation, we may extend free repairs, less shipping. Tarnishing does not constitute as a repair.
 
Jewelry Care
 
Do not wear your jewelry in water. Avoid contact with lotions, perfumes and oils. If you have a known allergy, please be aware when purchasing our plated jewelry. 

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