Returns

We currently offer store credit in exchange for any returns, with the exception of “sale” items that are final sale, including styles during a "flash sale". Route insurance is non-refundable.

All returns require authorization. Please request return authorization here. Once approved, we will send a prepaid label to you. Your return must be sent within 4 days (excluding Sunday) after a label has been generated. If you fail to send your return in this time frame, your return request will be voided. Credit for returns is the total price of merchandise, not including original shipping, less a $8.95 fee that covers shipping and restocking.

We are unable to process any returns purchased from any of our stockists. 

Returns are accepted 14 days within delivery. This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization. All returns must be sent in original packaging, with no signs of wear or distress. We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear. Sales are final within 14 days of delivery. The delivery date is the date the mail carrier attempts to make their first delivery.

It is the responsibility of the customer to contact us and request a credit code when their return has been shipped back.

If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS. If a package is mishandled, stolen or lost, we do note claim responsibility for compensation or reimbursement. 

 

Payment

We currently accept Visa, MasterCard, AmEx and Paypal. 

 

Shipping 

While most orders placed before noon PST ship the same day, please allow up to 2 business days before your order is shipped.

Shipping for domestic US orders is standard USPS First Class Mail shipping and calculated at checkout. Orders shipping to Canada, Mexico and Australia have the option to be shipped via standard USPS First Class Mail shipping or DHL, cost is determined at checkout. All other countries will ship DHL, cost is determined at checkout.

We do not assume responsibility for customs or import taxes. If a package is refused for reason of no customs payment, the customer is responsible for reaching out to us and attempt to have it delivered again. We will not refund a customer if their order is refused, we will attempt to ship again to the customer or offer store credit towards their next order, less shipping charges.

The estimated arrival date is a quote given by the courier, not by our company. This date may change, especially during holiday times. We are not liable if a package is delivered after the desired or estimated delivery date, especially during holidays. 

 

Preorders

If you order a preorder a style, it will be split shipped at a later date. If you have styles in your order that are ready to ship, they will ship out first. You will not be charged for additional shipping when the remainder of your order ships.

 

Repairs

Please contact us or email us at info@five-and-two.info with any repair inquiries. Depending on the situation, we may extend free repairs, less shipping. Tarnishing does not constitute as a repair.

 

Jewelry Care

Do not wear your jewelry in water. Avoid contact with lotions, perfumes and oils. If you have a known allergy, please be aware when purchasing our plated jewelry. Most styles have a brass or copper base metal.  

Order Processing

We do our best to ship out orders on Mondays, Wednesdays and Fridays. This is subject to change, especially if we are running a sale. 

Due to inventory control, at this time we cannot cancel an order that has been placed. 

To be fair to all our customers, we currently do not offer price checks. It is the customers responsibility to check that their order is priced correctly upon checkout. If you run into any issues at checkout or with discounts, please email us before placing an order.

 

Discounts

Multiple discounts cannot be combined in one order. If we are having a warehouse or sample sale, discounts may not be applied for an additional price reduction. We require customers to input their coupon code before checkout. We may not be able to retroactively apply a discount on an order.

 

Jewelry Design & Assembly

Our current collections are designed in California and manufactured with our team in South Korea and China. It's important to us to know and trust the team making our jewelry. They are skilled craftsman that we are delighted to have as part of our team.