Multiple discounts cannot be combined in one order. If we are having a warehouse or sample sale, discounts may not be applied for an additional price reduction. We require customers to input their coupon code before checkout. We may not be able to retroactively apply a discount on an order.

Paypal, Shop Pay, AfterPay, Amazon Pay, Apple Pay, any brand of major credit cards.

Please contact us or email us at hi@fiveandtwojewelry.com with any repair inquiries. Depending on the situation, we may offer a replacement. Tarnishing does not constitute as a repair.

We currently offer store credit in exchange for any returns, with the exception of “sale” items that are final sale. Shipping insurance is non-refundable.

All returns require authorization. Please request return authorization here. Once approved, we will email you a prepaid label. Your return must be sent within 7 days (excluding Sunday) after a label has been generated. If you fail to send your return in this time frame, your return request will be voided. Credit for returns is the total price of merchandise, not including original shipping, less a $8.95 fee that covers shipping and restocking.

We are unable to process any returns purchased from any of our stockists.

Return requests are accepted 14 days within delivery. This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization. All returns must be sent in original packaging, with no signs of wear or distress. We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear.

Sales are final within 14 days of delivery. The delivery date is the date the mail carrier attempts to make their first delivery.

If you’d like to request a return, please submit a return authorization here. Please note that per our store policy, sale styles are final sale.

Not currently, but you can purchase a cute lil gift bag here.

We currently offer store credit in exchange for any returns, with the exception of “sale” items that are final sale. Shipping insurance is non-refundable.

All returns require authorization. Please request return authorization here. Once approved, we will email you a prepaid label. Your return must be sent within 7 days (excluding Sunday) after a label has been generated. If you fail to send your return in this time frame, your return request will be voided. Credit for returns is the total price of merchandise, not including original shipping, less a $8.95 fee that covers shipping and restocking.

We are unable to process any returns purchased from any of our stockists.

Return requests are accepted 14 days within delivery. This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization. All returns must be sent in original packaging, with no signs of wear or distress. We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear.

Sales are final within 14 days of delivery. The delivery date is the date the mail carrier attempts to make their first delivery.

If you’d like to request a return, please submit a return authorization here. Please note that per our store policy, sale styles are final sale.

Orders are dispatched to our warehouse once they are placed online by a customer and usually can't be cancelled or edited. Shoot an email to orders@fiveandtwojewelry.com and we'll do our best to accomodate.

We'll get you squared away, just shoot an email over to orders@fiveandtwojewelry.com. Don't forget to include your order number and shipping address.

We'll get you squared away, just shoot an email with a picture of your order over to orders@fiveandtwojewelry.com. Don't forget to include your order number and shipping address.

We don’t offer exchanges but you’re welcome to request a return authorization and use the store credit from your return towards another purchase.

We will ship your preorder as soon as it comes back in stock. There should be a note on your order confirmation with an estimated ship date. If you placed an order that contains a preorder style, we will ship what is ready asap and ship your preorder style at a later date at no addtional shipping cost.

Our warehouse is located in Chatsworth, California.

Yes, to most countries.

You should receive a shipping confrimation email that includes tracking. If you have any questions, feel free to reach out to us at orders@fiveandtwojewelry.com. Don't forget to include your order number.

Please check with your neighbors and call your postal service to double check if it was intercepted by someone else. If they don’t have any info for you, please hold tight a couple days to see if it turns up. Sometimes USPS “updates” shipments incorrectly.

No, duties are not prepaid on international orders.