35% OFF no code needed! orders will ship by 9/25 🌴

GENERAL POLICIES

Can I combine discounts?

Multiple discounts cannot be combined in one order. If we are having a warehouse or sample sale, discounts may not be applied for an additional price reduction. We require customers to input their coupon code before checkout. We may not be able to retroactively apply a discount on an order.

What form of payment do you accept?

Paypal, Shop Pay, AfterPay, Amazon Pay, Apple Pay, any brand of major credit cards.

Do you offer repairs?

Please contact us or email us at hi@fiveandtwojewelry.com with any repair inquiries. Depending on the situation, we may offer a replacement. Tarnishing does not constitute as a repair.

What is your return policy?

We currently offer store credit in exchange for any returns, with the exception of “sale” items that are final sale. Shipping insurance is non-refundable.

 

All returns require authorization. Please request return authorization here. Once approved, we will email you a prepaid label. Your return must be sent within 7 days (excluding Sunday) after a label has been generated. If you fail to send your return in this time frame, your return request will be voided. Credit for returns is the total price of merchandise, not including original shipping, less a $8.95 fee that covers shipping and restocking.

 

We are unable to process any returns purchased from any of our stockists.

 

Return requests are accepted 14 days within delivery. This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization. All returns must be sent in original packaging, with no signs of wear or distress. We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear.

 

Sales are final within 14 days of delivery. The delivery date is the date the mail carrier attempts to make their first delivery.

How do I start a return?

If you’d like to request a return, please submit a return authorization here. Please note that per our store policy, sale styles are final sale.

How should I take care of my f+t jewelry?

When caring for your jewelry, we recommend storing it in cloth bags or boxes to protect the finish. When not being worn, remove jewelry from its packaging and wipe it clean with a soft cloth before storing in its storage box to prevent tarnish.

Do you offer a rewards program?

Yes, we offer a rewards program. You can earn points towards your next purchase in lots of different ways. You can sign up for our rewards program here.  

Do you have an ambassador program?

Yes, you can apply to be an ambassador here.

Do you offer gift wrapping?

Not currently, but you can purchase a cute lil gift bag here.

ORDERS & RETURNS

What is your return policy?

We currently offer store credit in exchange for any returns, with the exception of “sale” items that are final sale. Shipping insurance is non-refundable.

 

All returns require authorization. Please request return authorization here. Once approved, we will email you a prepaid label. Your return must be sent within 7 days (excluding Sunday) after a label has been generated. If you fail to send your return in this time frame, your return request will be voided. Credit for returns is the total price of merchandise, not including original shipping, less a $8.95 fee that covers shipping and restocking.

 

We are unable to process any returns purchased from any of our stockists.

 

Return requests are accepted 14 days within delivery. This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization. All returns must be sent in original packaging, with no signs of wear or distress. We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear.

 

Sales are final within 14 days of delivery. The delivery date is the date the mail carrier attempts to make their first delivery.

How do I start a return?

If you’d like to request a return, please submit a return authorization here. Please note that per our store policy, sale styles are final sale.

Can I cancel or Edit my order?

Orders are dispatched to our warehouse once they are placed online by a customer and usually can't be cancelled or edited. Shoot an email to orders@fiveandtwojewelry.com and we'll do our best to accomodate.

I'm missing a product from my order, what do I do?

We'll get you squared away, just shoot an email over to orders@fiveandtwojewelry.com. Don't forget to include your order number and shipping address.

What do I do if I receive a faulty item in my order?

We'll get you squared away, just shoot an email with a picture of your order over to orders@fiveandtwojewelry.com. Don't forget to include your order number and shipping address.

 

Do you offer exchanges?

We don’t offer exchanges but you’re welcome to request a return authorization and use the store credit from your return towards another purchase.

When will my preorder ship?

We will ship your preorder as soon as it comes back in stock. There should be a note on your order confirmation with an estimated ship date. If you placed an order that contains a preorder style, we will ship what is ready asap and ship your preorder style at a later date at no addtional shipping cost.

SHIPPING

Do you offer free shipping?

Yes, we offer free shipping on all US orders of $50 or more, and all international orders of $100 or more.

When will my order ship?

Most orders are processed the same business day. Orders that contain pre-order styles will ship at a later date determined at checkout.

Where is my order shipping from?

Our warehouse is located in Chatsworth, California.

Why have I received an email saying the item I've ordered is out of stock?

Shoot, sorry about that! It's possible we sold out of a style and refunded you for that part of your order.

Do you ship worldwide?

Yes, to most countries.

How do I track my order?

You should receive a shipping confrimation email that includes tracking. If you have any questions, feel free to reach out to us at orders@fiveandtwojewelry.com. Don't forget to include your order number.

My tracking shows delivered but i haven’t received my order...

Please check with your neighbors and call your postal service to double check if it was intercepted by someone else. If they don’t have any info for you, please hold tight a couple days to see if it turns up. Sometimes USPS “updates” shipments incorrectly.

Are duties prepaid on international orders?

No, duties are not prepaid on international orders.

Need more help?

Send us a message here

Email us directly hi@fiveandtwojewelry.com